Hiring an office cleaning company isn’t just about finding the lowest price. A clean workplace affects staff wellbeing, productivity, and the impression you leave on clients. Before you sign a contract, it’s worth taking a moment to review the essentials.
Use this checklist to make sure you’re choosing a cleaning partner you can actually rely on.
1. Are They Properly Insured?
This should always be your first question. A professional office cleaner must carry public liability insurance and, where applicable, workers compensation.
Without insurance, any accidents, damages, or injuries on your premises could become your responsibility.
Checklist tip:
Ask for a copy of their insurance certificate and check the expiry date.
2. Do They Have Experience With Offices Like Yours?
Not all cleaning companies specialise in office environments. Cleaning a medical office, corporate workspace, or co-working hub requires different processes, products, and attention to detail.
Look for:
- Experience with similar-sized offices
- Knowledge of high-touch areas (keyboards, meeting rooms, shared kitchens)
- Understanding of after-hours or early-morning cleaning schedules
3. Is the Scope of Cleaning Clearly Defined?
A common mistake businesses make is assuming “office cleaning” covers everything. It doesn’t—unless it’s clearly written down.
Before hiring, confirm:
- What areas are included
- How often each task is done
- Whether consumables (toilet paper, hand soap) are included
- If window cleaning, deep cleaning, or carpet cleaning are extra
Clear expectations prevent misunderstandings later.
4. Do They Use Safe and Suitable Cleaning Products?
Cleaning products matter more than most people realise. Harsh chemicals can affect indoor air quality and staff health, especially in enclosed office spaces.
A good cleaning company should be able to explain:
- What products they use
- Whether they offer eco-friendly or low-toxicity options
- How they manage chemical safety in shared workspaces
This is especially important if you have staff with allergies or sensitivities.
5. Are Their Staff Trained and Background Checked?
Your cleaners will be entering your office after hours, often unsupervised. Trust is essential.
Ask about:
- Staff training and supervision
- Police checks or background screening
- Uniforms or ID for easy identification
Professional companies take responsibility for their team and don’t rely on untrained subcontractors without oversight.
6. How Do They Handle Quality Control?
Even good cleaners can miss things. What matters is how the company responds.
Reliable office cleaners usually have:
- Regular inspections or checklists
- A clear process for feedback and issues
- A supervisor or manager you can contact directly
If something isn’t done properly, you should know exactly who to speak to and how quickly it will be fixed.
7. Are They Flexible as Your Business Grows?
Your office needs today may not be the same six months from now. Staff numbers change, layouts shift, and workloads increase.
A good cleaning partner can:
- Adjust cleaning frequency
- Add or remove services as needed
- Scale with your business without hassle
Long-term flexibility saves time and avoids switching providers later.
8. Is the Pricing Transparent?
Be cautious of quotes that seem too cheap. Often, low prices mean corners are cut, staff are rushed, or important tasks are excluded.
A professional quote should clearly show:
- What’s included
- Cleaning frequency
- Any additional or optional services
- No hidden fees
Clarity upfront builds trust from day one.
Final Thoughts
Hiring the right office cleaning company is an investment in your workplace, not just a routine expense. A clean, well-maintained office creates a healthier environment for staff and leaves a positive impression on clients and visitors.
Take the time to review this checklist, ask the right questions, and choose a cleaning partner who values quality, reliability, and professionalism as much as you do.